Bakers start their day when most people are asleep. By the time the shop opens, they've already been working for hours, and the morning rush is the most important part of the day. Then, depending on the place, things wind down by early afternoon, and some bakeries close as soon as they sell out.
That schedule tells you a lot about how to sell to them. It also tells you what they need from a website, because a big part of a bakery's business happens outside those morning hours: custom cake orders, holiday preorders, catering trays, and wholesale for local cafés.
Custom orders are the real pitch
Walk-in sales are the daily bread (literally). But custom orders are where a lot of bakeries make the work worth it. Birthday cakes, wedding cakes, graduation sheet cakes, cupcake towers, cookie platters for office parties.
Right now, most small bakeries take those orders by phone, in person at the counter, or through a stream of messages on social media. That's a lot of back-and-forth. "How many people? What flavor? What date? Can you do it in blue? Can I send a photo?" Every one of those conversations happens while there's a line at the counter.
A website with a proper custom order request form fixes a lot of that. That's the pitch: you're not selling them a website, you're giving them a better way to take cake orders.
What the order form should ask
Build the form on the preview so the owner can see it working. Keep it focused:
- Name, phone, email
- Date needed and pickup or delivery
- Type of order (cake, cupcakes, cookies, pastry tray, other)
- Number of servings
- Flavor and filling preferences
- Design notes and an upload for inspiration photos
- Any allergy notes (with a clear line about whether the kitchen handles nuts, gluten and so on, written by the owner, not you)
Add a line about how much notice they need (many bakeries want a week or more for custom cakes) and whether a deposit is required. Get those details from the owner.
The rest of the preview
Photos. Bakeries are some of the most photogenic businesses there are. Pull the best from their Google listing or Instagram: cakes, pastries, the display case, the shop itself.
What's in the case. A simple list of what they usually bake (breads, pastries, cookies, pies) with the note that it changes daily. Some bakeries post daily specials on social media; link to it.
Hours, prominently. Especially if they close early or sell out. "Open until 2 PM or until we sell out" saves customers from a wasted drive.
Holiday preorders. A section that changes with the season: pies at Thanksgiving, cookies in December, special items for other holidays they celebrate. This is a perfect use for monthly updates.
Wholesale or catering, if they do it, with a short contact form.
Location and parking, plus a call button.
When to reach them
Don't call or walk in during the morning rush. Ever. The best times are usually late morning on a weekday after the rush settles, or early afternoon before closing. If the bakery closes at 2, try around 1. Avoid weekends, and avoid the week before a major holiday, when they're buried in preorders.
Walking in works well for bakeries, especially if you buy something. Ask for the owner, and if they're busy in the back, ask when to come back.
If you'd rather start in writing, a short email with the preview link works too, since bakers can read it at the end of their day. The email template for selling websites is a good starting point.
How to start the conversation
Hi, is the owner around? I'm [Your Name], I build websites for local shops. I came in for one of your croissants last week, they're great.
I noticed you take a lot of custom cake orders through messages, and there's no website with an order form, so it's probably a lot of back-and-forth.
I made a free preview with your photos and a custom order form that asks for the date, servings and flavors up front. Can I show you on my phone?
If you're calling, only text the link after they say yes. If they ask you not to come by or call again, respect that. Don't say you're with Google or a delivery app.
What bakers usually say
"Instagram is how people find us." It's great for showing off the cakes. But an order form, hours and holiday preorder info get lost in a feed, and a website shows up when someone searches for a bakery or birthday cakes nearby. Link the two.
"I don't want more orders, I'm maxed out." Then the order form can include a minimum notice period and clear details, so the orders that do come in are complete and easy to plan for. Fewer messages, fewer surprises.
"I'm not a computer person." Most bakers aren't. That's why you handle the setup and the updates. They just tell you what's changing.
"What about online ordering for the case?" If they want it, link to whatever ordering system they use or prefer. Most small bakeries don't need it, though. The custom order form is usually the bigger win.
How to think about price
Bakeries run on thin margins: flour, butter, eggs and labor all add up, and prices on ingredients can move around. Keep your pricing simple. Many freelancers quote a modest setup fee plus a small monthly that covers hosting and updates.
The monthly is where you add the most value for a bakery, since the holiday preorder section, seasonal items and hours change throughout the year. A useful frame for the owner: the monthly costs less than one custom cake order. Restaurants and food trucks work on a similar update-heavy model.
If their current site is old, run it through the Website Checkup first, since problems like slow mobile load and old hours are easy to show.
Rover puts the bakeries near you with no website or an outdated one at the top of your list. One tap builds a preview with their name, colors and photos, and it writes the script, voicemail, text and email for each, so you can walk in after the morning rush with something ready to show.
Common questions
What should a bakery website include?
A custom order form, photos, what they usually bake, hours (including "until sold out"), holiday preorder info, wholesale or catering contact, location and a call button.
When is the best time to visit a bakery to sell a website?
Late morning or early afternoon on a weekday, after the morning rush and before closing. Avoid weekends and the week before big holidays.
Do bakeries need online ordering on their website?
Most small bakeries benefit more from a custom order request form than full online ordering. If they already use an ordering system, just link to it.
What should a custom cake order form ask?
Date needed, pickup or delivery, type of order, servings, flavors, design notes with photo uploads, and allergy notes, plus the owner's notice and deposit rules.
Keep reading
- How to Sell Websites to RestaurantsSell restaurant websites the right way: call between rushes, replace the PDF menu, fix hours and ordering links, and pitch updates as the real value.
- How to Sell Websites to Food TrucksHow to sell websites to food trucks: a weekly location schedule, a phone-friendly menu, and a catering request form, plus where to find the owners.
- Email Templates for Selling WebsitesCopy-ready email templates for selling websites to local businesses: after a call, cold intro, follow-up, proposal, and the last check-in.
- How to Sell Websites to Nail SalonsHow to sell a website to a nail salon: lead with a clear service menu and nail art photos, visit in person on quiet days, and keep the pitch simple.