Refund policy

Cancel anytime

Cancel from Billing in the app with one click. Your plan keeps working until the end of the period you already paid for, and you won't be charged again.

Monthly plans

• 7-day money-back: if Rover isn't for you, email us within 7 days of your first payment and we'll refund it in full. This is once per person.
• After that, monthly payments aren't refunded, but cancelling stops the next one.

Yearly plans

• Email us within 14 days of paying for a year and we'll refund it in full.
• After 14 days, yearly payments aren't refunded, but cancelling stops it from renewing.

Discounts and friend codes

The 50% first-month discount and friend-code free months only apply to your first payment. After that you're billed the normal price, so cancel before your first full-price payment if you don't want to continue.

Domains

• Once a domain is registered it can't be refunded, because registrars don't refund registrations.
• If a registration fails, you're refunded automatically and in full.
• You can stop a domain renewing anytime. It keeps working until the end of the year you paid for.

If Rover let you down

If you were charged by mistake, or Rover was broken and you couldn't use it, email us and we'll make it right, including a refund where it's fair.

How refunds are paid

Refunds go back to the card you paid with, usually within 5 to 10 business days depending on your bank.

Contact

Questions, requests or problems: email [email protected]. We usually reply within 2 business days.

Effective October 13, 2026. See also: Terms of service, Privacy policy.